Staff
Cesar Caceres
Senior Sales
Luis Dominguez
Finance Manager
Herbert Cabrera
Sales and Leasing Consultant
Jesus Hernandez
Sales Associate
Vicentina Gonzalez
Internet Sales Manager
Paulo Ramirez
Sales Advisor
Ali Bohorquez
Sales Advisor
Shawn Powell
Service Director
Luis Borges
Service Tech
Mark Diaz
Sales Manager
Josue Cruz
BDC Agent
Adrian Garcia
Sales Advisor
Yamil Massu
Sales Advisor
Barbara Moreno
Guest Experience Manager
Rafael Ortiz
Sales Advisor
Ralph Perkins
Vice President of Operations
Yamila Rodriguez
Finance Administrator
Milena Romero
Sales Advisor
Anwar Alfatesh
Sales Advisor
Lazaro Camejo
Service Porter
Fabian Cohen
Internet Sales Manager/ Guest Experience Manager
Roberto De La Barca
Service Tech
Raudel Fuentes
Shipping & Receiving
Raul Fuentes
Parts Driver
Nicole Garcia
Sales Advisor
Bernardo Gonzalez
Quick Lube Tech
Humberto Hernandez Sieza
Service Advisor
Ann Marie Jagdeo
Accounting
Steven Jean
Sales Advisor
RUCCI LADOUCEUR
BDC
Harry Louis
Sales Advisor
Joshua Pallo
Service Advisor
Rick Pinero
Parts Director
Naibi Ramos
Wholesale Parts Manager
Luis Remiro
Parts Driver
Jorge Rodriguez
Inventory and Control Manager
Yuliet Rojas
Accounting
Manny Roman
Parts Counter
Ivette Ruiz
Comptroller
Sayma Serpas
Human Resources
Debbie Woolf
Office Administrator
Cesar Caceres
Senior Sales
Nov 26, 2019
Cesar Caseres was super excellent and tremendous help and...
Cesar Caseres was super excellent and tremendous help and very nice and explained every detail. Mr Caceres went out of his way for my family. Thank you
Nov 26, 2019
He’s the worse sales person when it comes to issues after...
He’s the worse sales person when it comes to issues after contract is signed , he only worries about his incentives and god reviews but when it comes to issues after the aftermath he’s ghost , he will not returned call not resolves problems unless is about his good 5 stars so he gets his bonus , from the owners to the sales person they can care Lee about you . I will never renew my lease here ever specially with Cesar .
Aug 28, 2019
Lousy experience
Always problems with mechanics, real bad service with regards to customer treatment and disregard for customers. Have. Been here three times for the same problem.
Jun 02, 2019
César Caceres
Excellent attention, helps the Customer‘s requirements, Quickly in the purchase processes, my Husband and I have bought several cars and Everything has gone excellent, last purchase May 11 2019 Santa Fe, thanks for everything we recommend it. Fabiola salas
Jan 11, 2019
Would give 10 stars if I could
Seamless and professional. Thank you Paul for helping me and my family. Time is of the essence for someone like me who travels often and makes the best of what time I get to spend with my family when I am home. I went to buy a car for my daughter and Paul had me out in no time. BEST deals in town. Will be sure to come back for my mother, truly unbeatable deals and the best customer service.
Luis Dominguez
Finance Manager
Jun 16, 2022
On 05/02/2022 the salesman Mr.
On 05/02/2022 the salesman Mr. Alexis Ramos showed me a purchasing sheet for a 2022 Senta Cruz truck, $31600 purchasing car price plus $4200 out of state registration, tax and other fees, total $35800 cash offer. I paid $1000 deposit. On 05/05/2022 the financial officer asked me to sign a final contract, $32000 car price plus Florida registration, tax and other fees, total $35800 cash. I didn't get the title, registration... within 1 month. I called tons of time to contact with general manager, no response. I had to complain with BBB and Hyundai consumer office. It's the fraud.
Jul 05, 2021
Zero star. He added VIN Etching without your...
Zero star. He added VIN Etching without your authorization, bad
Mar 31, 2020
Excellent experience
We had a great purchase experience with Luis, he was courteous and took the time to explain all details of our lease, answered our questions. Verry happy with the deal we got and will definitely do business again with Kendall Hyundai. Thank you Luis.D
Jul 25, 2019
Going the extra mile
Luis took the time to show me the vehicles in stock and let me test drive all the models I was interested in. He was professional and courteous all through the process. No pressure. Very knowledgeable. I returned 2 days later to complete my leasing of a Genesis. Luis came in on his day off to accommodate me. The Finance Manager, Malik Madatalik had all the paperwork ready-no waiting. Total efficiency and respect by Luis and Malik for my time and all aspects of our negotiations. The floor mats were not available when I picked up the car, and Luis brought them to me at my job the next day. I highly recommend Luis as a salesperson and Malik is the bonus.
Jul 10, 2019
Luis E. Dominguez *****
As a retired senior I have been purchasing my cars for many years, and it had always been one of my pet peeves in life due to the inordinate amount of time most dealers make you loose while playing their sales games and trying to squeeze every cent they can from the deal…..!!! Well, my last three cars were a breath of fresh air; I purchased every one of them from Kendall Hyundai with the help of Luis E. Dominguez in sales. Each transaction was straight forward, they took less than two hours to complete, and there was a cordial and professional demeanor to the whole encounter. As I mentioned my transaction last Thursday will be my third Hyundai; I’ve owned a Genesis, a Santa-Fe, and I just bought a Palisade. They were all great cars, a pleasure to drive and with the help of Luis and his team I have been very pleasantly attended and treated as a valued customer. If you want to buy a Hyundai I recommend you visit Kendall Hyundai – 15895 South Dixie Highway, Miami Fla. 33157 and ask for Luis E. Dominguez……!!!
Herbert Cabrera
Sales and Leasing Consultant
Aug 09, 2021
I leased a car, they said the GAP insurance was included...
I leased a car, they said the GAP insurance was included and now the bank said is not true. I think I was ripped off.
Nov 19, 2019
excellent
It was a pleasure do business with Kendall Hyundai and special thanks to Herbert Cabrera. this is my second purchase there and definitely I'll continue doing business with Kendall Hyundai. If you are looking for a great sales person ask for Herbert Cabrera
Jan 08, 2019
The Best Car Buying Experience Ever!
First of all, I would like to commend both Adonis Jimenez and Herbert Cabrera (who assisted Adonis throughout the process) for their professionalism and friendly style. They both made the car buying experience very quick and easy. One of the things that I enjoyed the most is that all the negotiations were conducted over the phone/text messages, therefore it wasn't until we agreed on the number that Adonis asked me to come over the dealer to select other features of the car. To my surprise, when I arrived at the dealer almost all the paper work had already been done, therefore we could dedicate a good amount of time between conducting a test drive and examining all the exciting features that came with the vehicle. Adonis was recommended by a friend and I I would definitely recommend Adonis as a sales person for anyone.
Dec 03, 2017
Excellent service
The manager and the salesperson gave me an outstanding service, and I am really happy whit the service from the dealer. I will continue being a customer from this dealer
Dec 01, 2017
Excelente compra lo mejor de lo mejor
Son maravillosos profesionales disfruto ir a Kendall hyundai no es el primer vehiculo que compro alli y siempre espero lo mejor de ellos , nunca me decepcionan.
Jesus Hernandez
Sales Associate
Apr 02, 2022
Do not buy a car from Kendall Hyundai.
Do not buy a car from Kendall Hyundai. I’m about to take legal action against this dealership. Drove down from Atlanta to purchase a 2018 Genesis. They purposefully titled the vehicle wrong, didn’t give me a drive out tag, and now I have a vehicle I can’t drive. The worst part of the situation is I’ve been calling for 2 months and nobody has returned my call.
Oct 22, 2021
The absolute best. Honest, down to earth, courteous,...
The absolute best. Honest, down to earth, courteous, generous with his time, promptly replies to all queries...a truly genuine person who just happens to be the best Sales Professional I've ever worked with...bar none. Thank you Jay Warren M.
Oct 17, 2021
Jesus Hernandez was wonderful! He took very good care of...
Jesus Hernandez was wonderful! He took very good care of us and got me the car at the price I wanted. I will definitely work with his and this dealership again.
Sep 27, 2021
Great experience quick and fast delivery. Jesús got all...
Great experience quick and fast delivery. Jesús got all my information over the phone and got me Pre-approved before I even walk through the door . My car was clean, and ready to go when I got there . Highly recommend Jesus. Everything was exactly as he advised me over the phone. It was such a pleasure that I am recommending my daughter.
Jul 15, 2021
I can honestly ONLY say nice things about Jesus. I had...
I can honestly ONLY say nice things about Jesus. I had gone in to switch my car, 2017 Santa Fe. At first, a different seller approached us, he was not working with my budget and what I wanted. Disappointed, we were waiting as they were also checking my car in the service department. Jesus, approached my husband and I just to ask if we were able to find my dream car. As soon as we said no, he said no worries, wait for me. He worked with me, he did not give up on what I wanted and of course, my budget. He was able to get me my dream car. I have nothing but amazing things to say about Jesus. He waited for me until after 7:00 pm for me to arrive, he never pressured me to lease the car, nor made me feel like I couldn’t afford my dreams. Thank you Jesus, now I am as happy as I can be with my new 2022 lease. Will definitely go back to him, once it’s time to return this car.
Vicentina Gonzalez
Internet Sales Manager
Jun 16, 2022
On 05/02/2022 the salesman Mr.
On 05/02/2022 the salesman Mr. Alexis Ramos showed me a purchasing sheet for a 2022 Senta Cruz truck, $31600 purchasing car price plus $4200 out of state registration, tax and other fees, total $35800 cash offer. I paid $1000 deposit. On 05/05/2022 the financial officer asked me to sign a final contract, $32000 car price plus Florida registration, tax and other fees, total $35800 cash. I didn't get the title, registration... within 1 month. I called tons of time to contact with general manager, no response. I had to complain with BBB and Hyundai consumer office. It's the fraud.
Dec 21, 2021
Worst car purchase experience ever. I bought a car from...
Worst car purchase experience ever. I bought a car from them. They sent the wrong contract to financing. No one at the dealer is responsible. They want me to solve the problem over the phone that no one answers. .
Jul 18, 2020
Personalized Customer Care
Personnel go out of their way to ensure you leave every single time out of their dealership with a smile and fully satisfied with the service rendered. Top of the line customer care!
Apr 26, 2020
I had the best car buying experience at Kendall Hyundai...
I had the best car buying experience at Kendall Hyundai Vicentina Gonzalez definitely made the difference. She delivered an outstanding customer service. I will continue to service and purchase my vehicles at this dealership. Thank you.
Apr 24, 2020
Honestly the best, excellent attention highly...
Honestly the best, excellent attention highly recommended, ask for her Vicentina Gonzalez, she understands and finds the best way to help you find the car you need.
Paulo Ramirez
Sales Advisor
Jul 14, 2022
If I could give my experience 10 stars I would.
If I could give my experience 10 stars I would. I purchases a Hyundai Santa Cruz last Friday. I was assisted by salesman Yamil Massu. He was helpful, nice and knowledgeable. This dealer is one of the few in Miami Dade County that did not take advantage of the hot market by inflating their prices. The deal went very smooth and Yamil's attention to detail was paramount. I love my vehicle, I love the warranty that comes with it and especially, I felt welcomed and taken care of at Kendall Hyundai. They have a customer for life with me. Thank you Kendall Hyundai and thank you Yamil Massu for being nice and honest.
May 26, 2022
I purchased a new car 5 months ago from Kendall Hyundai.
I purchased a new car 5 months ago from Kendall Hyundai. I drove 90 minutes and paid over the sticker price. The car had a small dent on the door which I brought to Paulo's attention before I left the dealership. Since I lived 90 minutes away, Paulo said they would reimburse me if I got it repaired. I have been waiting 5 months for a check. It has been one excuse after another. Left a message for the General Manager and never got a callback. I went to this dealership due to their inventory and availability for the car I was looking for. They truly don't care about their customers. Customers have many other options when purchasing a car. Stay away from this dealership!
Feb 20, 2022
Customer service is not Mr Ramirez forte.
Customer service is not Mr Ramirez forte. We went in to the dealer interested in leasing an Elantra. Nobody greeted us at entry until we saw Mr Ramirez. We inquired on the availability of a hybrid Elantra and we were immediately told by Mr Ramirez that we had arrived a day late because he had sold 10 of them the day before. At that point we were basically ready to leave but he told us to sit that he would see what he could do. Although his initial attitude was a bit rude, we agreed. What a mistake that was. Mr Ramirez while making inquiries, proceeded to question my heritage based on a supposed accent in my speaking in comparison to my sons. Then he question if in fact I was the father of my son who was next to me. Spoke poorly of the owner of the dealership calling him cheap and would not buy back cars at a good price and that I should to go to carmax. He then took a personal call, had us listening into it and then once he was done asked for my name. Once I gave him my name he took an issue with my last name. I guess my last name didn't match his prejudice of me and my son. At that point I decided it was best to leave. I have never encountered a salesperson so antagonistic and rude as Mr Ramirez. If you are looking for a pleasant customer service experience, stay away from this dealer.
Aug 24, 2020
Paulo Ramirez went above and beyond to help me get into...
Paulo Ramirez went above and beyond to help me get into my new car at a great price. He's professional, fast working, friendly and made dreaded car shopping fun. I highly recommend working with him. You definitely won't be disappointed.
Jun 22, 2020
We just visited this place, we fall with this Salesman. I...
We just visited this place, we fall with this Salesman. I pretend to see the possibility to buy a new car but no sure at this point what to pick. He was arrogant and disrespectful at the end. Never back again to this place. He represents the dealer and I am a customer.
Ali Bohorquez
Sales Advisor
Nov 04, 2020
Ali listened to my needs and helped me to find the best...
Ali listened to my needs and helped me to find the best option. I did not feel pressured and he made it a pleasant experience.
Oct 17, 2020
Para mi fue una muy buena experiencia, me dedicaron todo...
Para mi fue una muy buena experiencia, me dedicaron todo el tiempo que necesite y el Vendedor fue muy amable en todo momento, a demás con mucha paciencia
Oct 13, 2020
Lo catalogo como buen vendedor, tiene dominio y...
Lo catalogo como buen vendedor, tiene dominio y conocimiento de su trabajo. Ayuda en la toma de decisión. Buen trato y agradable trato, lo recomiendo.
Oct 10, 2020
Ali offers excellent customer service, I look for...
Ali offers excellent customer service, I look for alternatives to cover all the expectations I had at the time of purchase, he was interested in making me feel comfortable with the purchase and have a pleasant experience, I highly recommend
Shawn Powell
Service Director
May 20, 2022
Unfortunately, their service department should be renamed
Unfortunately, their service department should be renamed to the No Service Department. On two separate occasions I scheduled my car for valet pickup at my house to have maintenance performed. On both occasions nobody came to pick up the car, Nobody from Service called, emailed or texted me. I wasted two days waiting at home. I called the Service department several times, but was sent to a voicemail black hole each time. I got sent to an offsite “scheduling center” which was completely unhelpful, who had no idea how to do anything other than send a text to the service department. I then called Shawn Powell (service manager) several times and left voicemails. Never received a return call. I was a longtime Kendall Hyundai customer, emphasis on WAS.
Mar 30, 2022
The Cars are good but the service is just awful.
The Cars are good but the service is just awful. Don't buy your car from there.
Feb 09, 2021
Mr. Shawn Powell is a knowledgeable professional Service...
Mr. Shawn Powell is a knowledgeable professional Service Director who understands how to engage in proper public relations with customers and their issues. Very impressive.
Luis Borges
Service Tech
Mar 30, 2022
The Cars are good but the service is just awful.
The Cars are good but the service is just awful. Don't buy your car from there.
Mar 17, 2022
Kendall Hyundai has been nothing but a disappointment for
Kendall Hyundai has been nothing but a disappointment for the years I have been using them to service a car that was purchased there. The last example is typical: I scheduled a pickup service for today and received a text that online "check in" is now available. Clicked on the link and got the screen: Unavailable, contact us directly. Called the numbers they provided and there was no answer for hours. So, bottom line: no service + waste of time trying to contact a place that is obviously not interested in providing even the minimal customer service. Previous experiences were similarly bad, and my advice would be to stay away from this place. To Kendall Hyundai I would suggest to put up a large sign saying "WE DON'T CARE", so people could be warned in advance to take their business elsewhere
Mark Diaz
Sales Manager
Jun 16, 2022
On 05/02/2022 the salesman Mr.
On 05/02/2022 the salesman Mr. Alexis Ramos showed me a purchasing sheet for a 2022 Senta Cruz truck, $31600 purchasing car price plus $4200 out of state registration, tax and other fees, total $35800 cash offer. I paid $1000 deposit. On 05/05/2022 the financial officer asked me to sign a final contract, $32000 car price plus Florida registration, tax and other fees, total $35800 cash. I didn't get the title, registration... within 1 month. I called tons of time to contact with general manager, no response. I had to complain with BBB and Hyundai consumer office. It's the fraud.
May 01, 2022
PLEASE READ**** THIS IS WHY YOU SHOULD GO TO KENDALL
PLEASE READ**** THIS IS WHY YOU SHOULD GO TO KENDALL HYUNDAI BEFORE ANY OTHER HYUNDAI.... On April 30, 2022 I went with the family to purchase a vehicle at Doral Hyundai and was interested on purchasing a Venue SE/SEL or KONA SE/SEL. Their selection was pretty slim and their salesman weren't able to advise exactly what was in inventory, so we had to take a ride through the lot to verify what truly was on hand. When we got back to the desk none of the inventory the salesman showed us worked out for us. It was 11:30AM and as we told the salesman that we would try back another day. The salesman spoke to his manager, Edwin Barrantes to see how they can salvage a possible sale and was told to take "$500 off of any of the vehicles we had been interested in" during our ride in the lot. We stated we had to keep looking around because the colors that we saw didn't work and most of what was available was Limited edition not an SE or SEL. After walking outside, we took a walk through the opposite side of the lot to continue reviewing their inventory without a salesman and to talk among the family. After further discussion we decided to settle on one of the vehicles they had available a grey KONA. When we walk back inside Edwin advised the "$500 manager discount was off the table" I insisted that how could that be it had only been 10 Minutes. After we continued to talk he simply refused with a smile and then as I walked away he laughed at me with another manager. I felt disrespected and humiliated that a Doral Hyundai employee at his level instead of leading by example would be so careless but to laugh at a customer that he refused to honor a deal that had been presented 10 minutes prior. I asked for his name and business card and they continued to laugh and be disrespectful. Since I was ready to buy a car they don't realize they could've honored the $500 and inflated the MSRP of the vehicle and fooled me to believing I was getting the $500 and they still would have gotten the sale, but to refuse to honor a discount that was given 10 minutes prior and then be disrespectful about it at a managerial level is unacceptable and I firmly believe it should be called out because no customer should ever feel that way. After leaving Doral Hyundai I went to Kendall Hyundai and purchased KONA SE with Sales Advisor Milena Romero. We had a stress-free sale and was even catered to like we were at a 5 Star Restaurant; (Offered Coffee and Water, greeted by all employees, and a great comfortable lobby to sit and discuss with the family. During the sale Mark Diaz greeted us and congratulated us on the sale. We felt accepted at Kendall Hyundai. I even shared my feedback with some of the employees so they could understand that great customer service pays off and in this day of age you don't find much of it due to lack of employee's or unhappy salaries; but I tell you what the customer service and professionalism from all the employees at Kendall Hyundai was very well recognized and they should be grateful for it. Thank you Milena Romero and Mark Diaz for a wonderful experience at Kendall Hyundai and a great deal on our Hyundai Kona. Look forward to visiting you every time service is due. Wish I would've gone to Kendall of Hyundai first, but now I know better!
Josue Cruz
BDC Agent
May 01, 2022
PLEASE READ**** THIS IS WHY YOU SHOULD GO TO KENDALL
PLEASE READ**** THIS IS WHY YOU SHOULD GO TO KENDALL HYUNDAI BEFORE ANY OTHER HYUNDAI.... On April 30, 2022 I went with the family to purchase a vehicle at Doral Hyundai and was interested on purchasing a Venue SE/SEL or KONA SE/SEL. Their selection was pretty slim and their salesman weren't able to advise exactly what was in inventory, so we had to take a ride through the lot to verify what truly was on hand. When we got back to the desk none of the inventory the salesman showed us worked out for us. It was 11:30AM and as we told the salesman that we would try back another day. The salesman spoke to his manager, Edwin Barrantes to see how they can salvage a possible sale and was told to take "$500 off of any of the vehicles we had been interested in" during our ride in the lot. We stated we had to keep looking around because the colors that we saw didn't work and most of what was available was Limited edition not an SE or SEL. After walking outside, we took a walk through the opposite side of the lot to continue reviewing their inventory without a salesman and to talk among the family. After further discussion we decided to settle on one of the vehicles they had available a grey KONA. When we walk back inside Edwin advised the "$500 manager discount was off the table" I insisted that how could that be it had only been 10 Minutes. After we continued to talk he simply refused with a smile and then as I walked away he laughed at me with another manager. I felt disrespected and humiliated that a Doral Hyundai employee at his level instead of leading by example would be so careless but to laugh at a customer that he refused to honor a deal that had been presented 10 minutes prior. I asked for his name and business card and they continued to laugh and be disrespectful. Since I was ready to buy a car they don't realize they could've honored the $500 and inflated the MSRP of the vehicle and fooled me to believing I was getting the $500 and they still would have gotten the sale, but to refuse to honor a discount that was given 10 minutes prior and then be disrespectful about it at a managerial level is unacceptable and I firmly believe it should be called out because no customer should ever feel that way. After leaving Doral Hyundai I went to Kendall Hyundai and purchased KONA SE with Sales Advisor Milena Romero. We had a stress-free sale and was even catered to like we were at a 5 Star Restaurant; (Offered Coffee and Water, greeted by all employees, and a great comfortable lobby to sit and discuss with the family. During the sale Mark Diaz greeted us and congratulated us on the sale. We felt accepted at Kendall Hyundai. I even shared my feedback with some of the employees so they could understand that great customer service pays off and in this day of age you don't find much of it due to lack of employee's or unhappy salaries; but I tell you what the customer service and professionalism from all the employees at Kendall Hyundai was very well recognized and they should be grateful for it. Thank you Milena Romero and Mark Diaz for a wonderful experience at Kendall Hyundai and a great deal on our Hyundai Kona. Look forward to visiting you every time service is due. Wish I would've gone to Kendall of Hyundai first, but now I know better!
Adrian Garcia
Sales Advisor
Aug 02, 2020
One star is too much for the service they offer. Truly...
One star is too much for the service they offer. Truly the worst of the worst. A few months ago I bought a Hyundai Accent and they sold it to me with the damaged air, the next day I went and they told me that they would take care of fixing it. To summarize I went several times and they made me wait all day and then lie to myself again and again. The seller Adrián Garcia lied to me many times and also the mechanic Mario. The truth is that a lack of respect like these people deceives the clients. Please be careful with this dealer
Yamil Massu
Sales Advisor
Jul 14, 2022
If I could give my experience 10 stars I would.
If I could give my experience 10 stars I would. I purchases a Hyundai Santa Cruz last Friday. I was assisted by salesman Yamil Massu. He was helpful, nice and knowledgeable. This dealer is one of the few in Miami Dade County that did not take advantage of the hot market by inflating their prices. The deal went very smooth and Yamil's attention to detail was paramount. I love my vehicle, I love the warranty that comes with it and especially, I felt welcomed and taken care of at Kendall Hyundai. They have a customer for life with me. Thank you Kendall Hyundai and thank you Yamil Massu for being nice and honest.
Barbara Moreno
Guest Experience Manager
May 04, 2022
Purchased a brfand new car in July of 2021.
Purchased a brfand new car in July of 2021. The car was exactly what we wanted, but the transaction customer service was exactly what we DID NOT want. Everything from the paper work to the three and a half hours we had to wait to pay cash for a car. We flew down to Miami and stayed over night in a hotel and then had to take a cab to the dealership and waited and waited and waited and waited to get our new cr and then leave. They didn't even think to pick us up at the hotel, to wash the car, to fill it up with gas or to even offer us some water (we asked for water). So bad....so bad. Can't proove anything at all, but it did seem that there were other deals going down in the showroom that were not related to selling of cars.
Rafael Ortiz
Sales Advisor
Aug 17, 2022
Good person to talk to, gave good info.
Good person to talk to, gave good info. I went there looking and didn’t feel pressured to buy.
Ralph Perkins
Vice President of Operations
Aug 08, 2022
Very professional and friendly atmosphere.
Very professional and friendly atmosphere. Excellent service in a timely fashion. Would highly recommend to everyone.
Yamila Rodriguez
Finance Administrator
Apr 01, 2021
I highly recommend Yamila Rodriguez if you need to know...
I highly recommend Yamila Rodriguez if you need to know and understand your financing information. She is a knowledgeable professional and will help you to resolve any problems. Thank you so much for your help Yamila, I had 4 months trying to resolve a problem with my new car and I had spoken with several workers from the dealer and it was a time loss. I hope all of them could learn from you how to treat their customers.
Milena Romero
Sales Advisor
May 01, 2022
PLEASE READ**** THIS IS WHY YOU SHOULD GO TO KENDALL
PLEASE READ**** THIS IS WHY YOU SHOULD GO TO KENDALL HYUNDAI BEFORE ANY OTHER HYUNDAI.... On April 30, 2022 I went with the family to purchase a vehicle at Doral Hyundai and was interested on purchasing a Venue SE/SEL or KONA SE/SEL. Their selection was pretty slim and their salesman weren't able to advise exactly what was in inventory, so we had to take a ride through the lot to verify what truly was on hand. When we got back to the desk none of the inventory the salesman showed us worked out for us. It was 11:30AM and as we told the salesman that we would try back another day. The salesman spoke to his manager, Edwin Barrantes to see how they can salvage a possible sale and was told to take "$500 off of any of the vehicles we had been interested in" during our ride in the lot. We stated we had to keep looking around because the colors that we saw didn't work and most of what was available was Limited edition not an SE or SEL. After walking outside, we took a walk through the opposite side of the lot to continue reviewing their inventory without a salesman and to talk among the family. After further discussion we decided to settle on one of the vehicles they had available a grey KONA. When we walk back inside Edwin advised the "$500 manager discount was off the table" I insisted that how could that be it had only been 10 Minutes. After we continued to talk he simply refused with a smile and then as I walked away he laughed at me with another manager. I felt disrespected and humiliated that a Doral Hyundai employee at his level instead of leading by example would be so careless but to laugh at a customer that he refused to honor a deal that had been presented 10 minutes prior. I asked for his name and business card and they continued to laugh and be disrespectful. Since I was ready to buy a car they don't realize they could've honored the $500 and inflated the MSRP of the vehicle and fooled me to believing I was getting the $500 and they still would have gotten the sale, but to refuse to honor a discount that was given 10 minutes prior and then be disrespectful about it at a managerial level is unacceptable and I firmly believe it should be called out because no customer should ever feel that way. After leaving Doral Hyundai I went to Kendall Hyundai and purchased KONA SE with Sales Advisor Milena Romero. We had a stress-free sale and was even catered to like we were at a 5 Star Restaurant; (Offered Coffee and Water, greeted by all employees, and a great comfortable lobby to sit and discuss with the family. During the sale Mark Diaz greeted us and congratulated us on the sale. We felt accepted at Kendall Hyundai. I even shared my feedback with some of the employees so they could understand that great customer service pays off and in this day of age you don't find much of it due to lack of employee's or unhappy salaries; but I tell you what the customer service and professionalism from all the employees at Kendall Hyundai was very well recognized and they should be grateful for it. Thank you Milena Romero and Mark Diaz for a wonderful experience at Kendall Hyundai and a great deal on our Hyundai Kona. Look forward to visiting you every time service is due. Wish I would've gone to Kendall of Hyundai first, but now I know better!
Anwar Alfatesh
Sales Advisor